Managed IT Services

Managed IT Services: We understand the value of keeping your IT infrastructure operational. Managed services offer our clients continued support for a fixed monthly fee. Kosmos Networks will constantly monitor your systems by discovering and resolving problems early in the process, before they escalate and cause downtime.

• Monitoring/Reporting - The ability to monitor track and analyze critical data produces preemptive actions for systems-related events. Monitoring trends using  IT reporting can also help in identifying appropriate preventative measures to ensure smooth ongoing operations.
• Preventive Maintenance - Conducting ongoing maintenance is critical to maintaining your products at peak performance. Preventive maintenance will notify our engineers when a physical maintenance is required and will ensure optimal system performance. Optimize required visits by collecting usage information.
• Remote Support - Remote Access allows Kosmos Networks engineers to remotely access desktops, servers and manually resolve any issue. Remote Access minimizes costly field visits, travel expenses and reduces the amount of time it takes to resolve issues.
• Pro-Active Support - Our proactive support package suits small to medium sized business. Pro-Active support prevents unnecessary businesses downtime and saves precious time in resolving technical problems. Early proactive discovery makes all the difference in expediting resolution and increasing customer satisfaction.
• Reactive Support - We resolve issues when they occur. This service is designed for smaller companies whose IT issues are less frequent. Our response times for reactive support is excellent and we solve the majority of logged calls remotely without the need for an onsite visit keeping support costs down.